|
Frequently Asked
Questions
|
|
Supplies
1. What type of guarantee does
your company offer?
2. What is a
remanufactured/compatible cartridge?
3. What does OEM stand for?
4. How do Triumph’s cartridges
compare to OEM cartridges?
5. Will using a remanufactured
toner or inkjet cartridge void my printer's warranty?
6. Can a remanufactured
cartridge damage my printer?
7. How much money will I save by
purchasing a Triumph compatible cartridge instead of an OEM cartridge?
8. How do I know that the
cartridge will work properly once it has been remanufactured?
9. How do I know if my laser
printer uses a cartridge that can be remanufactured?
10. How long will it take me to
get my cartridges once I place an order with you?
11. How much will shipping cost?
12. What should I do with my
empty cartridge?
13. If I have extra empty
cartridges, can I sell them to you and receive a discount or cash back?
14. What is the shelf life of
your cartridges?
15. What should I do if I have
a defective cartridge that I need to return?
Service
16. Is your company authorized
to provide service work for my laser printer, copier or fax machine?
17. Are Triumph’s service
technicians certified?
18. What is your response time?
How quickly can your company diagnose my equipment?
19. Can your company do factory
or warranty work?
20. Is your company experienced
in color repair?
21. Do you offer service
contracts?
Equipment
22. What type of equipment does
your company sell?
23. Do you rent equipment?
24. Do you accept equipment for
trade ins?
25. Should I buy a color laser
printer or a color inkjet printer?
___________________________________________
Supplies FAQ’s
1. What type of guarantee does your
company offer?
 Triumph
guarantees all of our cartridges 100%. If you try our products
and for any reason feel dissatisfied, we will promptly replace the
cartridge or refund your money.
2. What is a
remanufactured/compatible cartridge?
A
remanufactured cartridge is a cartridge that has been manufactured
from new and recycled components. It has been rebuilt to match the
exact specifications of the original (OEM) cartridge or better. In many
cases, OEM cartridges actually contain recycled or recovered materials,
and there is a growing number of OEM companies that are selling their
own brand of remanufactured cartridges.
3. What does OEM stand for?
OEM
stands for Original Equipment Manufacturer. A company that
manufactures a product and sells it under its own brand name is an OEM.
For an example, HP or Lexmark will manufacture the product and assign a
unique part number to that product; they would be the OEM of that
product. Triumph provides an aftermarket compatible alternative that is
100% guaranteed to meet or exceed OEM performance.
4. How do Triumph’s cartridges
compare to OEM cartridges?
There
is no noticeable difference in cartridge print quality or page
yield. Each remanufactured cartridge goes through a comprehensive
process including disassembly, cleaning, filling, component replacement
and quality testing. Our cartridges are 100% post-tested to ensure that
you receive the highest-quality cartridge.
5. Will using a remanufactured toner
or inkjet cartridge void my printer's warranty?
No,
Federal law prohibits any company or person from requiring you to
purchase their Original Equipment Manufacturer product. The Federal
Trade Commission protects your rights as a consumer to purchase the
product or service of your choice. The Magnusson-Moss Warranty Federal
Trade Commission Improvement Act, Subparagraph C, Section 101, states
this consumer protection law.
6. Can a remanufactured cartridge
damage my printer?
A
toner cartridge that has been properly remanufactured should not
cause damage of any kind to your printer. It is important to find
a trusted supplier who distributes high quality remanufactured products
that are under warranty.
7. How much money will I save by
purchasing a Triumph remanufactured cartridge instead of an OEM
cartridge?
You
will typically save on average 30% of the price of an OEM
cartridge. Depending on the quantities and cartridge types you use this
could save your company a significant amount of money on an annual
basis.
8. How do I know that the cartridge
will work properly once it has been remanufactured?
Each
and every cartridge we sell is 100% quality tested to ensure its
operational status.
9. How do I know if my laser printer
uses a cartridge that can be remanufactured?
Chances
are that it can be. Approximately 80% of the cartridges
sold are able to be remanufactured. We remanufacture cartridges
for almost all Hewlett Packard printers as well as many others.
Check our price list for your printer or call us to ask.
10. How long will it take me to get
my cartridges once I place an order with you?
Within
California, Triumph offers 1-2 business day delivery on all
in-stock items. Orange County Customers may pick up “will
call” orders at our office on the same day on in-stock items, and same
day
delivery is available for an additional fee. Special items not in
stock require an additional 2-5 business days. For shipping to
addresses
outside of Orange County items are shipped using UPS, FedEx, or
Airborne which offer standard and expedited service. For more detailed
pricing, contact customerservice@triumphoffice.com
11. How much will shipping cost?
We
offer FREE local delivery within Orange County on all orders over
$100.00. Some restrictions apply, and Xerox brand products are
excluded. Orders outside of Orange County and/or under $100
will be billed at UPS/FedEx/Airborne rates. Call 714-544-2679 or
800-294-2679 for details.
12. What should I do with my empty
cartridge?
Triumph
maintains quality products and excellent prices because of our
core exchange program. We ask that you keep your empty cartridges
and we will either pick them up when delivering your next order, or we
will supply you with a delivery return label.
13. If I have “extra”
empty cartridges, can I sell them to you and receive a discount or cash
back?
If
an empty cartridge is currently in demand, we may be able to give
you a credit on your account or cash back. Please call our office with
an inventory of any additional cartridges you may have.
14. What is the shelf life of your
cartridges?
Our
cartridge's shelf life is the same as the Original Equipment
Manufacturer, 12 months from the time you purchase them. Properly
stored (kept in original packaging in a cool and dry location),
cartridges may last significantly longer.
15. What should I do if I have a
defective cartridge that I need to return?
Call
us at 714-544-2679 Monday-Friday 8:00a-5:00pm (PST)and one of our
Customer Service Representatives will help troubleshoot your problem to
verify the defective cartridge status and
issue a return tag for sending the defective cartridge back to Triumph.
Once received and evaluated, we will replace the cartridge, repair it
or refund your money.
Service
FAQ’s
16. Is your company authorized to
provide service work on my laser printer/copier or fax?
Yes,
Triumph is an authorized Hewlett Packard, Xerox, Samsung, and
Sharp Service Center and we can work on most major brands including
Canon, Brother, Toshiba, just to name a few. We have a Service
Department that provides on-site and off-site repair work within Orange
County. We offer service contracts too! For information, contact us at
service@triumphoffice.com
17. Are Triumph’s service technicians
certified?
Yes.
Triumph’s staff consists of a team of certified and experienced
technicians who are regularly available for dispatch to your office or
home. Triumph is committed to receive new product certifications
promptly as we are a “one stop shop” for all your printing needs.
18. What is your response time? How
quickly can your company diagnose my printer?
Our
goal is to provide our customers with same-day or next-day service
for on-site repair. In-shop depot repair customers receive a diagnosis
within 2 business days. Rush service is available for an additional
charge. Please note that service contract customers receive priority
service on all service requests. For a service rate quote for your
equipment, contact us at 714-544-2679 or service@triumphoffice.com
19. Can your company do factory
or warranty work?
Yes,
Triumph can honor most HP and Xerox warranty work, as well as some
other manufacturer models. Call us at 714-544-2679 with your
printer make/model number, serial number, proof and date of purchase
and we’ll help you with the details.
20. How experienced is your company
with color equipment?
Color
is one of our specialties. Triumph is proud of our expertise with
HP and Xerox color equipment. Many companies do offer color service,
but Triumph has invested considerable amount of resources to achieving
factory service authorizations to properly repair your equipment.
We have been servicing color laser printers for approximately ten
years.
21. Do you offer service contracts?
Yes,
we offer customers a wide range of customized service contracts
that can include toner and preventative maintenance as well as
discounts on parts and repair for most laser printers. Customers
that proactively maintain their printers can more than double the
lifespan of their printer, and service contract customers always get
priority service.
Equipment FAQ’s
22. What type of equipment do you
sell?
Triumph
sells new and refurbished laser printers, copiers, fax machines
and scanners. Our goal is to provide you with the best overall value in
choosing your office equipment solutions.
23. Do you rent equipment?
Yes
we do. We rent laser printers, copiers and fax equipment in the
local Orange County area. Please contact our office for details
regarding pricing and programs available.
24. Do you accept trade in equipment?
Yes,
in many cases we can accept your used equipment to apply towards
the purchase of new equipment. Please contact our office for
details.
25. Should I buy a color laser
printer or a color inkjet printer?
That
depends on the quantity and quality of the printouts. If the
printouts need to be extremely high quality, and you have a high volume
of color printing, then a color laser printer may be a good investment.
Most inkjet printers are not designed to handle large volumes of
printing.
|
|
